Halon Customs Limited Warranty and Fee Structure.
This Limited Warranty applies only to display stands and custom engraved items.
This Limited Warranty is non transferable.
Warranty covers defects in workmanship for the Product for a period of 15 days from the original date of Receipt.
This Warranty does not cover any damage due to
(1) Acts of God, accident, misuse, abuse, negligence, improper handling, commercial use or modifications of this Product, or normal wear and tear
(2) Improper display, mounting or maintenance of this Product.
(3) Damage during shipping
(4) Attempted repair by any party other than Halon Customs*.
(5) Misspelling due to customer error.
If you receive the item in unsatisfactory condition, contact Halon Customs immediately via email at Info@haloncustoms.com. Upon confirmation of the error, Halon Customs will provide repair, refund, or replacement instructions.
This Limited Warranty does not apply where it is determined by Halon Customs that there is no fault with the Product itself. Repairs not covered by the Warranty may, at Halon Customs' discretion, be carried out at the Owner's expense.
The Owner shall be responsible for the cost of shipping the Product to, and return shipping from, Halon Customs.
Stock designs: non custom designed products can be returned to Halon Customs for a refund, minus shipping. Please email Halon Customs first to arrange return and refund.
Custom designs: Due to the highly personalized nature of custom designs, there is a 30% restocking fee should you decide to return the item.
Custom Design / Setup Fee: Halon Customs does not charge a “Set up” fee. There is however a $45.00 minimum order for any custom designs or artwork. Halon Customs reserves the right to reproduce custom designs that are not covered under exclusivety fee outlined below.
Design purchase Fee: A one time fee of $50.00 applied to custom designs, at buyer disrcretion, and Halon Customs relinquishes all rights to reproduce the design
Cancelation fee: $10.00 or 10% fee (whichever is greater) for canceling your order after material has been ordered. No fee is charged if your material has not yet been ordered.
Rush Fee: $10.00 per order, plus $5.00 for each order ahead of you.
Halon Customs reserves the right to refuse service to anyone.