@K2SO I was referring to US refusal to provide reasonable help.
To claim that your board is proprietary and not reparable is ridiculous. Most of the parts could be replaced for pennies (plus shipping), and should be readily available. There is no reason not to identify the components of the board. It's not like resistors or amps are a secret technology. Some obscure the identity of the components by removing the identifying marks and blurring photos, but anyone who has the ability to reverse engineer the hardware doesn't need help doing it. Anyone who knows what to do with it already knows what an inductor, or a PIC24, or an LDO looks like. The thing of real value is the code on the chip. Everything else is just information a minimum of experience, a parametric search, and a datasheet can lay bare with an hour's effort.
There has been other instances where folks have posted here in confusion or frustration when board developers have lied about the components on their board in order to prevent repair.
It's not protecting special information, it's anti-consumer money gauging. Just like when Apple tries to tell you you aren't allowed to repair the $1,000 device you paid good money for.
@Chadm
You should definitely go to someone that will actually support and stand by their product. The Plecter boards are certainly well supported.