I made an order on March 22 for the Kyber version of the 2nd generation VDR lightsaber. It will be a dream come true to own this amazing saber! I was so excited when it was released! I was really hoping for a kyber version of the VDR and was thrilled when it happened! I purchased it the first minutes it became available. I was initially only able to pay for the base model. I put a note on the order that I plan to add Neopixel, Accent LEDs, weathering, bluetooth, etc. I called a few days later and spoke with someone over the phone. They were awesome! They said it won't be any problem at all to upgrade the order at a later time. A week or so later I sent a paypal payment for all the upgrades. As we discussed on the phone call, I sent an email with the paypal confirmation number for the payment for the upgrades. That was many weeks ago. I sent multiple emails since and have not gotten a response. The phone number I used before now seems to be inactive. When u call the # it immediately disconnects. I've been trying for weeks now. I completely understand that they are very busy amd it takes some time for them to get back to you. But this is longer than normal. I made an order about a year ago as I mentioned in earlier posts, and was able to add some major upgrades to my order. It usially took a few days to hear back but I always did get a response. I have no problem waiting 5 to 6 months for the amazing work they do. I consider their products to be works of art. I just hope all is well with the company and that I will eventually recieve my order with the upgrades. If anyone knows if they take a vacation this time of year please let me know. They posted about SW Celebration but that doesn't account for this amount of time. Thanks in advance for any feedback.