This was my first time working with Vader's Vault (Fender and Luminara)
Communication- 5/5 Most of my communication was through Luminara (Deanna) who is always pleasant, fast to respond, and helpful. I had a good amount of questions and specific ideas, she was always patient and clear on what to expect, especially on ETA. They are very busy this time of year, so I waited about 6 weeks, exactly what I was told up front.
Workmanship- 5/5- Their in the SaberGuild for a reason! Excellent work. They converted my two Hasbro Obi Wans-TPM and ROTS. Neither hilt, especially TPM shows any "battle scars" from the work. The Oppresion Stopping Purplelicious Purple is beautiful, and actually puts out more saturation in a sunlit room than the P4Blue in the Obi ROTS. It really captures that Mace Windu movie Purple! The Vader's Vault style blades were a nice suprise. Outwardly they look like an Ultrasabers blade, but have hardly any light in a tube effect, and the pointed bullet tips are nicely lit.
Shipping- 5/5 - Alan and Deanna provided me a tracking #, shipped priority insured, and in a well packaged box. They were wrapped in plastic and packing "peanuts", very well protected.
Overall Experience-5/5! Alan and Deanna are proffesional in all that they do, from the way they treat the customer to the actual workmanship itself. I am very pleased with the results and look forward to another great experience with Vader's Vault!