I can understand why you would feel that way. At this point it would certainly be a relief as then we could finish them without feeling pressure.
There is no lack of focus. It is constantly top of mind. The problem though is that the wheels are turning, I can't make it go faster. Clearly if I could have I would have.
I wish it had gone differently. But it didn't. By the time we received the physical hilts, the internals that were designed for it were already obsolete. We had a string of bad engineering which ate up a couple of years. Then my grandson got sick and we were unable to move forward during that period. The last chassis looked and behaved well in preliminary testing and so we had the entire run internals redone at the cost of many thousands of dollars. Unfortunately that occurred during covid by this point and it took a ridiculously long time period by the time we had them in hand we were having staffing issues I was not able to get to the installs right away. Once we did we realized that there was this issue. A part was reversed from what it should have been to be installable. I have been trying to resolve it since.
I appreciate the folks that have been patient and have stuck with us all this time period and because I gave you my word, I fully intend to finish the run for you guys. But the continued pressure, some post or thread somewhere almost every month has taken its toll. While most have been more than patient (thank you so much) there have been a few people on the run that have been particularly difficult. They have been abusive and difficult to deal with. That is uncalled for. You were all offered refunds. If you want to stick it out, then do so kindly and with grace. Otherwise take the refund. Sometimes when people are particularly aggressive it makes it harder for me to cut through that and focus on what I need to do. You get sort of paralyzed because you are just stressed to the limit.
What's hard for me to relate to is that after this period of time it has already been so long why not just have the grace and let me get the run finished instead of these kinds of things like oh "everybody on the run PM me". I've offered refunds for years, like literally years. We are not just hanging on to people's money with no intention of fulfilling the run and, in addition, we took a very small deposit relatively speaking I am trying to do right and honor my word rather than just forcing refunds which I could have done a long time ago. I could have said "Hey the run is defunct we're never gonna be able to get to it here's your money back". Instead I waded in and tried to resolve it so that everybody who was on the run could have what they wanted. But I can't take any more pressure because I am doing all I can do to bring it to conclusion. Posts like the one earlier today do make me wanna just close the run and give up. So it's really up to you folks going forward as to whether or not we're going to be able to continue. So if you all would PM me instead of PMing each other and let me know what you'd like to do that would be fantastic.
I also want to reiterate that I am greatful to those who have waited patiently and am continuing to plug away for YOU guys. The run will be completed even if everyone decides to get a refund because we just have entirely too much blood, sweat and tears as well as significant financial outlay into it to not finish. I understand everyone is frustrated, as am I. I do not mean to diminish in any way the ridiculous length of time it has taken or your right to be frustrated.